Delivery Information
At Grindlux, we strive to ensure a smooth and reliable delivery experience for our customers across the UK. Below, you’ll find all the details regarding our shipping process.
Shipping & Delivery
- Delivery Area: We currently ship to addresses within the UK only.
- Shipping Method: All orders are shipped via Royal Mail using our Standard Delivery service.
- Estimated Delivery Time: Orders typically arrive within 3-10 business days from the shipping date.
- Processing Time: Please allow 2-7 days for order processing before dispatch.
Shipping Costs
- Flat Rate: £3.99 per order.
- Free Shipping: Not available at this time.
- Expedited Shipping: We do not currently offer express or next-day delivery.
Tracking Your Order
- Once your order is dispatched, you’ll receive a tracking number via email.
- You can track your order directly through Royal Mail using the provided tracking information.
Delivery Issues & Returns
- Lost or Delayed Orders: If your order is lost in transit, we will send a replacement at no additional cost.
- Damaged Orders: If your order arrives damaged, please contact us to arrange a return and replacement.
- Returns & Refunds: We offer refunds or replacements for missing or damaged deliveries.
Additional Information
- In-Store Pickup: Not available.
- Gift Wrapping & Special Packaging: Not offered at this time.
- Address Changes: Unfortunately, once an order is placed, we cannot modify the delivery address.